Return Policy
Last updated: October 2026
At Outback Organise, we want you to be happy with your purchase. If there is a problem with your order or you need assistance with a return, please contact us through our Contact Us page.
Damaged or Faulty Products
If your product arrives damaged, faulty or significantly different from what you ordered, please contact us as soon as possible.
Please provide your order details and, where appropriate, photographs or other information showing the issue so we can assess the problem and determine the appropriate solution.
Depending on the circumstances, we may offer a repair, replacement, refund or another appropriate remedy.
Nothing in this policy is intended to exclude or limit any rights you may have under Australian Consumer Law.
Change of Mind
If you change your mind about a purchase, returns may be accepted subject to our return conditions.
Products should generally be:
- Unused
- In original condition
- In their original packaging where reasonably possible
- Complete with all included accessories
Return postage for change-of-mind returns may be the customer's responsibility unless otherwise agreed.
Items That Cannot Be Returned
For hygiene, safety or other practical reasons, certain products may not be eligible for return after use.
If you are unsure whether an item can be returned, please contact us before sending it back.
Refunds
Once a returned product has been received and assessed, we will notify you about the outcome.
Approved refunds will generally be issued to the original payment method where possible.
Processing times may vary depending on your payment provider or financial institution.
Exchanges
Where appropriate, we may offer an exchange for an eligible product.
Please contact us before returning an item so we can provide the correct return instructions.
Australian Consumer Law
Nothing in this Refund & Returns Policy excludes, restricts or modifies rights and remedies that cannot legally be excluded under Australian Consumer Law.
Australian Consumer Law consumer guarantees can apply to products purchased online, including purchases from overseas businesses that directly offer goods to Australian consumers.
Contact Us
For returns, refunds, damaged products or any other order issue, please contact us through our Contact Us page.